AI in customer service: How jobs are changing

Maskot | Digitalvision | Getty Images For Kaylee Harris, who works in customer service for a credit card company, a day at work now looks very different.  Her hours used to be filled with calls, note-taking and lengthy card disclosures. Now, thanks to artificial intelligence, she can focus more on each customer, Harris told CNBC….

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TikTok U.S. hunts for multiple gigawatts of compute, sources tell CNBC

TikTok’s U.S. entity is looking to secure multiple gigawatts of computing capacity, sources told CNBC, amid a global scramble for digital infrastructure deals. The company, officially TikTok USDS Joint Venture, operates the social media platform in the U.S. and has sounded out opportunities to obtain capacity over the coming years, two people familiar with the discussions,…

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